Order now and love it forever.
Terms & Conditions
Terms and conditions for use of the website
The website is owned and operated by Samsøe & Samsøe Wholesale ApS, CVR no.: 25191811, Ryesgade 19C, 2200 Copenhagen N, Denmark.
All names, brands, trademarks and logos on the website are the property of Samsøe & Samsøe ApS in Denmark or its associated companies and partners.
All names, brands, trademarks and logos are protected by copyright and can only be used with permission from Samsøe & Samsøe ApS.
The content of the website such as text, graphics, icons, images, videos, audio files and software are the property Samsøe & Samsøe ApS or their associated companies and partners.
Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact.
You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Samsøe & Samsøe ApS
or their associated companies and partners, as the case may be. Samsøe & Samsøe ApS makes no warranties regarding the accuracy of the information on the website.
However, you are always welcome to contact us, if you find incorrect information on the website. Samsøe & Samsøe ApS is entitled to change the content of the website at any time without preceding notice.
If the website links to a third party website, Samsøe & Samsøe ApS makes no warranties for the content of the third party website.
These links are made for your convenience only, but it is at your own risk when you visit a third party website.
Terms and conditions for sale
The below terms and conditions apply to all deliveries from
Samsøe & Samsøe ApS (“Samsøe & Samsøe”)
CVR no.: 25191811 in Denmark
2200 Copenhagen N
Denmark to customers purchasing goods via www.samsoe.com or another designated website of Samsøe & Samsøe online shop.
1. Conclusion of contracts
Samsøe & Samsøe reserves the right to claim that prices have been misprinted on the Samsøe & Samsøe online shop.
A final and binding agreement between you and Samsøe & Samsøe has been concluded when your order has been accepted by
Samsøe & Samsøe. Samsøe & Samsøe will send an order confirmation to you by email when the order has been accepted and the shipping is underway.
The order receipt received immediately after submitting the order does not constitute an order confirmation.
You are only allowed to purchase products at Samsøe & Samsøe online shop if you are a consumer, i.e. not a business customer.
2. Prices and payment
All prices are stated inclusive of Danish VAT and other Danish charges. The applicable price is the one stated on Samsøe & Samsøe online shop in respect of the relevant product on the date of placing the order.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.
You may want to contact your local customs office for further information. All orders are sent from Denmark.
When ordering products via Samsøe & Samsøe online shop, an amount of maximum 0 DKK will be added in payment of shipping costs, regardless of the number of goods purchased.
Samsøe & Samsøe reserves the right to amend prices, fees and/or other costs stated on Samsøe & Samsøe online shop at any time e.g. due to changes in VAT-rates or other public fees and charges, increase in cost level, or as a result of the usual development in retail prices based on June 2011 prices in Denmark.
Samsøe & Samsøe reserves the right to exclude persons from purchasing via Samsøe & Samsøe online shop.
Furthermore, Samsøe & Samsøe has no obligation to deliver goods which are out of stock.
Samsøe & Samsøe will usually accept the order and ship the order within 1-3 business days. Samsøe & Samsøe cooperates with GLS.
The usual time of delivery is 4-7 business days calculated from the order date, but this may vary from country to country.
Samsøe & Samsøe only delivers to EU countries and Norway.
Unfortunately we do not ship to Croatia, Greenland, Faroe Island, Corsicans, Canary Island or Svalbart).
4. Right of withdrawal
You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.
§ The cooling-off period of goods bought in our online shop is 30 days (you have as a online customer 14 days to inform us that you want to withdraw from the day you receive the purchase, and then 14 days to return it to the webshop, according to the Consumer Contracts.
§ As a general rule, this period is calculated as from the date on which you received the good or the first delivery.
§ You have a right to receive certain information, including information on the right of withdrawal and on the good purchased. The cooling-off period does not start to run until you have received such information in writing (for example by letter or email). The period, however, expires no later than three months after the date on which you received the good.
§ In the event that the period expires on a holiday, Saturday, Constitution Day, on 24 December or 31 December, you may withdraw from the contract on the following weekday.
§ You can exchange your online purchase in one of our stores. However this doesn't apply to the two Danish Samsøe & Samsøe stores in Illum and Magasin.
How do you withdraw from the contract?
§ Before expiry of the cooling-off period, you must return the goods received to Samsøe & Samsøe.
Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the goods to the postal services
or other services having undertaken to be in charge of the dispatch of the goods to Samsøe & Samsøe.
§ If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have
handed over the goods to the postal services, etc., for the purpose of dispatch.
§ Unless otherwise agreed, you must pay the costs incidental to the return of the goods (postage/freight).
If Samsøe & Samsøe, according to the contract, has made replacement delivery due to the circumstance that the relevant good could not be delivered in its entirety,
the costs incidental to the return of the goods must, however, be paid by Samsøe & Samsøe.
§ Samsøe & Samsøe's name and address where to the goods must be returned:
Please return the goods to:
Samsøe & Samsøe ApS
You may also withdraw from the contract by not receiving the goods or failing to pick up the goods at the post office, etc.
Conditions for withdrawal from the contract
A general condition is that you can return the goods in essentially the same state and volume they were in upon your receipt.If this demand is not met, a significant decrease of value of the good will happen.
5. Notification in case of non-conformity of goods
Any errors or defects in the good received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases,
you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.
Samsøe & Samsøe is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Samsøe & Samsøe is relieved from performance of its obligations.
Samsøe & Samsøe 's liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above,
limited to an amount equal to the price of the good purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis hereof and includes claims based on
acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages.
Samsøe & Samsøe assumes product liability vis-a-vis consumers under applicable law without any limitations.
If you have a complaint about an item and you live in the EU, you can visit the Online Dispute Resolution (ODR) website, where you can file a complaint, which will be processed by a neutral third party.