Frequently Asked Questions
- New Customer - How do I order?
- If your order has wrong content?
- Can I contact you?
- I need more information about a product?
- I have seen a style from another brand in Samsøe & Samsøe – Can you help me find it?
- I have already ordered - Can I change the order?
- How do I pay?
- Can you tell me where I can purchase a particular Samsøe & Samsøe product?
- Is it safe to shop with credit cards online?
- Do I need to order online?
- When do you draw the money?
- Can I pick up my products directly from your warehouse?
- When will I receive my purchase (s)?
- How do I change currency at samsoe.com?
- Can you deliver the package to an agreed place?
- I'm not home when my package arrives - what do I do?
- There is a defect in the product
- Track your order.
- The right to withdraw
- The product I bought has been discounted – do I get the difference?
- Can I exchange my item purchased online, in Samsøe & Samsøe's physical stores
- Do Samsøe & Samsøe ship to other countries than Denmark?
- Can I buy gift cards at Samsoe.com?
- How do I sign up for the Samsøe & Samsøe newsletter?
- Do Samsøe & Samsøe have any physical stores?
All products on samsoe.com can be purchased online – right now!
Click on the product you want, choose size and color. Click the "add to cart". You can easily add more items to your shopping bag, simply follow the procedure as described.
When you are finished shopping, press the button "check out" and fill in the required fields with your information.
Once you have submitted your order you will receive an order confirmation by email. Upon receiving the order confirmation, please check that it matches your order and that your address is correct. Contact firstname.lastname@example.org immediately if you detect errors.
If your order has wrong content, please contact: email@example.com and attach your order.
We will get back to you as soon as possible.
Yes of course!
We do though regret to announce that question to the online store will only be answered by email. We try hard to answer all emails as quickly as possible and it will be within 48 hours. Så please don’t hesitat to contact us at firstname.lastname@example.org if you have questions.
Our product information is extensive and includes size, color and material. If you need further information please contact email@example.com. It is important that you give us the name of the style for which you need product description. (eg Style: Hannah). We try hard to answer all emails as quickly as possible and it will be within 48 hours.
Unfortunately it is not possible for us to find styles from other brands based on customer requests. Please contact one of our stores. Click here.
Only if the order not yet has been packed. We are packing orders all day and we need to have the changes as soon as possible after booking to make changes. If we cannot change the order you always have the opportunity to use your 14-day right of cancellation, see more below.
All prices on samsoe.com can be shown in Euro, Danish, Swedish and Norwegian kroner including danish VAT
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
All orders are sent from Denmark.
We accept the following credit cards:
Dankort, VISA, Mastercard (No charge for using debit cards at samsoe.com)
Before payment you will be informed about what products you have ordered and at what price.
When you select a payment, you will be sent to a secure website on PayEx (www.payex.dk) where you must enter:
• Card number
• Expiration date
• Control Number
(If you fill out the fields incorrect, your purchases on samsoe.com will not be implemented.)
The amount will not be drawn from your account until the dispatch of the products from samsoe.com and you will receive an order confirmation shortly after by email and again when you receive your purchased.
It is not possible to pay in advance, use online banking or e-cash on samsoe.com
We recommend you contact one of our stores. Click here.
When you shop at samsoe.com you make agreements in the following languages:
Once you find the products you want to buy, you will be directed automatically to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption.
This is to ensure that no one can see the information you send. The transmission itself has been approved by the PBS to ensure the best possible security for the transaction.
When you are in the safe zone, your browser window will display a small "Secure Server" icon.
On Internet Explorer and Firefox, this little icon is a padlock.
We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased.
Your bank will do this transaction for you. You will not risk anything by shopping samsoe.com
It is the safest and most effective way to handle your order. We only accept online ordering using the website. For normal ordering please visit our shops.
We do not draw money until the dispatch of the order.
Unfortunately you cannot pick up orders directly from our warehouse.
Your order will be shipped 1-3 days after ordering. All products will be shipped via Post DK or GLS.
If not all ordered products are in stock, we will ship when all products are back in stock and ship all products together.
If we cannot deliver the products or if the products are delayed for other reasons we will let you know within 14 days after your order.
For delivery outside Denmark, the delivery time is normally 1-2 weeks.
All products will be delivered as long as they are available from stock. Samsoe.com has intelligent stock control and display only products in stock.
Reservations are made for printing errors, stock control errors and changes in prices.
Samsoe.com automatically changes the currency depending on where in the world you are.
Since we deliver through Post DK and GLS, we will only be able to deliver at addresses given without further individual agreements.
Post DK or GLS will put a note in your mailbox and you can retrieve your package at your local post office. Please note the date on the package.
samsoe.com check all products before shipment. Should you however receive a product with defects, you may return the item as soon as possible. Please enclose details with your name and invoice number. Products returned with defects will be replaced within 7 days of receipt. If we do not have your product in stock you will get your money back within 7 days.
You are futhermore of course covered by the 2 years regulations for Danish buys from when you receive the product.
You must claim within a reasonable time from when you discover the defect. 2 months will always be considered timely complaint.
In the event of a complaint, please contact:
Samsøe & Samsøe
2100 København Ø
Tlf: +45 39100720
Fax: +45 35371164
Remember that the product must always be returned in good packaging, and get a receipt for shipment, so we can repay your shipping costs. We will refund reasonable shipments costs, that you may have in returning the item when the claim is justified.
The product can be sent / delivered to:
Samsøe & Samsøe
2100 København Ø
Samsøe & Samsøe
2100 København Ø
Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order. Once you've used your credit card the amount will be returned to your account within 30 days.
We´re sorry but we cannot pay the difference on discounted products.
Your item can be exchanged for another product in Samsoe & Samsoe's shops, - but it is not possible to change for another product in the following stores: SAMSØE & SAMSØE, Magasin 4. sal, Kgs. Nytorv 13, 1095 København K. T: +45 35 28 51 12 SAMSØE & SAMSØE, Magasin Rødovre, Rødovre centrum 101, 2610 Rødovre: T: +45 35 28 51 16 SAMSØE & SAMSØE, Magasin Lyngby, Lyngby Hovedgade 43, 2800 Lyngby: T: +45 35 28 51 18 SAMSØE & SAMSØE, Ringsted Outlet Center, Klosterparken allé 1, 4100 Ringsted. T: +45 35 28 51 13
Yes, Germany, Italy, Netherlands, Norway, Sweden, France, Austria and England.
(Unfortunately we do not ship to Greenland or Faroe Island).
Yes, we are launching this feature shortly
You can sign up Samsøe & Samsøe´s newletter here.
Yes, the shops in Denmark are multi-brand stores and offer a wide selection of different brands and not just Samsøe & Samsøe's own products, whereas Samsøe & Samsøe abroad is mono-brand.
Samsøe & Samsøe have stores at the following addresses:
See more: http://samsoe.com/find-store
SAMSØE & SAMSØE, Fields, Arne Jacobsens Allé 12, 2300 København S. T: +45 35 28 51 07
SAMSØE & SAMSØE, Illum 1. sal Male, Østergade 52, 1001 København K. T: +45 35 28 51 05
SAMSØE & SAMSØE, Illum 2 sal Female, Østergade 52, 1001 København K. T: +45 35 28 51 19
SAMSØE & SAMSØE, Studiestrædet 13, 1455 København K. T: +45 35 28 51 01
SAMSØE & SAMSØE, Værnedamsvej 12, 1619 København V. T: +45 35 28 51 02
SAMSØE & SAMSØE, Pilestrædet 8C, 1112 København K. T: +45 35 28 51 11
SAMSØE & SAMSØE, Magasin 4. sal, Kgs. Nytorv 13, 1095 København K. T: +45 35 28 51 12
SAMSØE & SAMSØE, Bruuns Galleri, M P Bruunsgade 25, 8000 Århus C. T: +45 35 28 51 06
SAMSØE & SAMSØE, Klostergade 15, 8000 Århus C. T: +45 35 28 51 03
SAMSØE & SAMSØE, Friis Aalborg citycenter, Nytorv 24, 9000 Aalborg. T: + 45 35 28 51 22
SAMSØE & SAMSØE, Bytorv Horsens, Søndergade 6-14, 8700 Horsens. T: +45 35 28 51 10
SAMSØE & SAMSØE, Rosengårdcentret, Butik 197, 5220 Odense SØ. T: +45 35 28 51 09
SAMSØE & SAMSØE, Kolding Storcenter, Skovvangen 42, 6000 Kolding. T: +45 35 28 51 08
SAMSØE & SAMSØE, Ringsted Outlet Center, Klosterparken allé 1, 4100 Ringsted. T: +45 35 28 51 13
SAMSØE & SAMSØE, Vejle, Bryggen – butik 23, 7100 Vejle. T: +45 35 28 51 14
SAMSØE & SAMSØE, Magasin Rødovre, Rødovre centrum 101, 2610 Rødovre. T: +45 35 28 51 16
SAMSØE & SAMSØE, Magasin Lyngby, Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18
SAMSØE & SAMSØE, Helsingborg, Revivalstore, Bruksgaten 7, SE 25223
SAMSØE & SAMSØE, Stockholm, PUB-THE CASBAH, Målargatan 4, SE 11171 Stockholm
SAMSØE & SAMSØE, Stockholm, APLACE, BRUNO GALLERIAN, Götgatan 36, 118-26 Stockholm
SAMSØE & SAMSØE, Malmö, Södra förstagatan 5, SE-211 43 Malmö
SAMSØE & SAMSØE, SICKLA THE CASBAH, Järnvägsgaten 11, SE-131 Nacka
SAMSØE & SAMSØE, SKARPAN THE CASBAH, Götgaten 78, SE-118 30, Stockholm
SAMSØE & SAMSØE, Göteborg NK, Östra Hamngaten 42, SE 411 09 Göteborg
SAMSØE & SAMSØE, Norwegian outlet, Vestbyveien 155, NO 1450 Vestby +47 64 95 30 66
SAMSØE & SAMSØE, Oslo, Sten & Strom Magasin Female, Kongensgata 23, NO-0153 Oslo +47 64 95 30 66
SAMSØE & SAMSØE, Oslo, Sten & Strom Magasin Male, Kongensgata 23, NO-0153 Oslo +47 22 00 42 12
Samsøe & Samsøe makes reservations for typos, price changes and soldout items.