Delivery & returns

Delivery & returns

FREE DELIVERY



-> WHEN WILL I RECEIVE MY PURCHASE(S)?

The delivery time in Denmark is 2-4 days after order date.
 
For delivery outside Denmark, the delivery time is normally 4-7 business days after order date.

All products will be shipped via Post DK or GLS.
(Orders in Norway are send by BRING)

All products will be delivered as long as they are available from stock.
samsoe.com has intelligent stock control and display only products in stock.
If not all ordered products are in stock, we will ship when all products are back in stock and ship all products together.
If we cannot deliver the products or if the products are delayed for other reasons, we will let you know within 5 business days after you have ordered.

Reservations are made for printing errors, stock control errors and changes in prices.
 
Please note, that during campaigns, delivery time can be longer than described above. 



-> CAN YOU DELIVER THE PACKAGE TO AN AGREED PLACE?

Since we deliver through Post DK and GLS, we will only be able to deliver at addresses given without further individual agreements.



-> I'M NOT HOME WHEN MY PACKAGE ARRIVES - WHAT DO I DO?

Post DK or GLS will put a note in your mailbox and you can retrieve your package at your local post office.
Please note the date on the package.

You can also choose to get the package delivered through GLS pakke shops,
this gives you the option of picking your order at an address/shop near you e.g. blockbuster.
This option is at this time only available in Denmark.



-> THERE IS A DEFECT IN THE PRODUCT

samsoe.com check all products before shipment.
Should you however receive a product with defects, you may return the item as soon as possible.
Please enclose details with your name and invoice number.
Products returned with defects will be replaced within 7 days of receipt.

If we do not have your product in stock you will get your money back within 7 days.
You are furthermore of course covered by the 2 years regulations for Danish buys from when you receive the product.
You must claim within a reasonable time from when you discover the defect.
2 months will always be considered timely complaint.

In the event of a complaint, please contact:
Samsøe & Samsøe ApS
Transformervej 8
2860 Søborg
Tlf: +45 39100720
Fax: +45 35371164

E-mail: eshop @ samsoe.com

Remember that the product must always be returned in good packaging, and get a receipt for shipment, so we can repay your shipping costs.
We will refund reasonable shipments costs, that you may have in returning the item when the claim is justified.



-> TRACK YOUR ORDER.

Orders which have been sent as a package will receive a track and trace number
which can be viewed at www.postdanmark.dk / or www.gls-group.eu.



-> THE RIGHT TO WITHDRAW

By shopping at samsoe.com you have as a customer 14 days to withdraw from the day you receive the purchase,
according to the Consumer Contracts. Your 14 day withdrawal means that you, can receive your product,
open it and see if it is as expected.

If you regret your purchase, you deliver the goods back to us and will be refunded the price of goods.
(Cost of return delivery / shipping to us is at your own expence).

You can also choose to exchange your purchase to another style or size in one of our stores
(except in Illum & Magasin, see the addresses below).

The terms of use for the right of withdrawal are that the received items are returned to
Samsøe & Samsøe in the same condition and quantity as upon delivery. If this requirement is not met, a significant decrease of value of the good will happen.

The withdrawal can also be done by refusing to receive the package or by personal delivery of the goods to Samsøe & Samsøe.

the returned product can be sent / delivered to:

Mail Receiving
Samsøe & Samsøe ApS
Transformervej 8
2860 Søborg

Delivery:
Samsøe & Samsøe Eshop ApS
Transformervej 8
2860 Søborg

Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back – on the return form that came with your order.
Once you've used your credit card the amount will be returned to your account within 30 days.



-> CAN I EXCHANGE MY ITEM PURCHASED ONLINE, IN SAMSØE & SAMSØE PHYSICAL STORES

Your item can be exchanged for another product in Samsøe & Samsøe’s shops
 - but unfortunently it is not possible to change for another product in the following stores:

SAMSØE & SAMSØE, Illum 1. sal Male, Østergade 52, 1001 København K. T: +45 35 28 51 05
SAMSØE & SAMSØE, Illum 2 sal Female, Østergade 52, 1001 København K. T: +45 35 28 51 19
SAMSØE & SAMSØE, Magasin 4. sal, Kgs. Nytorv 13, 1095 København K. T: +45 35 28 51 12
SAMSØE & SAMSØE, Magasin Rødovre, Rødovre centrum 101, 2610 Rødovre. T: +45 35 28 51 16
SAMSØE & SAMSØE, Magasin Lyngby, Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18



-> DO SAMSØE & SAMSØE SHIP TO OTHER COUNTRIES THAN DENMARK?

Yes, all EU countries & Norway
(Unfortunately we do not ship to Ireland, Greenland, Faroe Island, Corsicans, Canary Island, the Balearic Islands or Svalbart).