FAQ

FAQ

FREE DELIVERY


-> NEW CUSTOMER - HOW DO I ORDER?

All products on samsoe.com can be purchased online – right now!
Click on the product you want, choose size and colour.
Click the "add to cart".

You can easily add more items to your shopping bag, simply follow the procedure as described.
When you are finished shopping, press the button "check out" and fill in the required fields with your information.
Once you have submitted your order you will receive an order confirmation by email.

Upon receiving the order confirmation, please check that it matches your order and that your address is correct.
Contact: eshop @ samsoe.com immediately if you detect errors.



-> DOES YOUR ORDER HAVE WRONG CONTENT?

If your order has wrong content, please contact: eshop @ samsoe.com and attach your order.
We will get back to you as soon as possible!



-> CAN I CONTACT YOU?

Yes of course!
We do though regret to announce that question to the online store will only be answered by email.
We try hard to answer all emails as quickly as possible and it will be within 48 hours.

 So please don’t hesitate to contact us at: eshop @ samsoe.com if you have any questions.



-> I NEED MORE INFORMATION ABOUT A PRODUCT?

Our product information is extensive and includes size, colour and material.
If you need further information please contact: eshop @ samsoe.com

It is important that you give us the name of the style for which you need product description (e.g. style: Hannah).
We try hard to answer all emails as quickly as possible and it will be within 48 hours.



-> I HAVE SEEN A STYLE FROM ANOTHER BRAND IN SAMSØE & SAMSØE – CAN YOU HELP ME FIND IT?

Unfortunately it is not possible for us to find styles from other brands based on customer requests.
Please contact one of our stores. Click here to find your nearest store.



-> I HAVE ALREADY ORDERED - CAN I CHANGE THE ORDER?

Only if the order has not been packed yet. We are packing orders all day and we need to have the changes as
soon as possible after booking to make changes. If we cannot change the order you always have the opportunity
to use your 14-day right of cancellation, see more below.
 
 

-> PRICE

All prices on samsoe.com can be shown in the following currencies:
Euro, Danish, Swedish, Norwegian, British Pound, including VAT


Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
All orders are sent from Denmark, except orders to Norway. Orders sent to a Norwegian address are send from a local warehouse i Norway.



-> HOW DO I PAY?

We accept the following credit cards:
Dankort, VISA, Mastercard, Maestro, VISA Electron, American Express, JCB and MobilePay
(No charge for using debit cards at samsoe.com)





Before payment you will be informed about what products you have ordered and at what price.
When you select a payment, you will be sent to a secure website on Dibs where you must enter:

• Card number
• Expiration date
• Control Number

 (If you fill out the fields incorrect, your purchases on samsoe.com will not be implemented.)
Press "Approve"

The amount will not be drawn from your account until the dispatch of the products from samsoe.com
and you will receive an order confirmation shortly after by email and again when you receive your purchased.
It is not possible to pay in advance, use online banking or e-cash on samsoe.com



-> CAN YOU TELL ME WHERE I CAN PURCHASE A PARTICULAR SAMSØE & SAMSØE PRODUCT?

We recommend you contact one of our stores. Click here to find your nearest store.
 
 
-> LANGUAGES

When you shop at samsoe.com, you make agreements in the following languages:
• Danish
• English



-> IS IT SAFE TO SHOP WITH CREDIT CARDS ONLINE?

Once you find the products you want to buy, you will be directed automatically to a secure server on Architrade.
From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption.
This is to ensure that no one can see the information you send. The transmission itself has been approved by the PBS
to ensure the best possible security for the transaction. When you are in the safe zone, your browser window will display a
small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature
which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased.
Your bank will do this transaction for you. You will not risk anything by shopping samsoe.com



-> DO I NEED TO ORDER ONLINE?

It is the safest and most effective way to handle your order. We only accept online ordering using the website.
For normal ordering please visit our shops.
Find a Samsøe & Samsøe shop near you right here



-> WHEN DO YOU DRAW THE MONEY?

 We do not draw money until the dispatch of the order.



-> CAN I PICK UP MY PRODUCTS DIRECTLY FROM YOUR WAREHOUSE?

 Unfortunately you cannot pick up orders directly from our warehouse.



-> WHEN WILL I RECEIVE MY PURCHASE(S)?

The delivery time in Denmark is 2-4 days after order date.
 
For delivery outside Denmark, the delivery time is normally 4-7 business days after order date.

All products will be shipped via Post DK or GLS.
(Orders in Norway are send with BRING)

All products will be delivered as long as they are available from stock.
samsoe.com has intelligent stock control and display only products in stock.
 
Reservations are made for printing errors, stock control errors and changes in prices.
 
Please note, that during campaigns and sale, delivery time can be longer, both within and outside Denmark.



-> HOW DO I CHANGE CURRENCY AT SAMSOE.COM?

There is dropdown menu on the top right side of our website.
You can here choose the currency you want the prices to be shown in.



-> CAN YOU DELIVER THE PACKAGE TO AN AGREED PLACE?

Since we deliver through Post DK and GLS, we will only be able to deliver at addresses given without further individual agreements.



-> I'M NOT HOME WHEN MY PACKAGE ARRIVES - WHAT DO I DO?

Post DK or GLS will put a note in your mailbox and you can retrieve your package at your local post office.
Please note the date on the package.

You can also choose to get the package delivered through GLS pakkeshops,
this gives you the option of picking your order at an address/shop near you e.g. blockbuster.
This option is only available in Denmark.



-> THERE IS A DEFECT IN THE PRODUCT

samsoe.com check all products before shipment. Should you however receive a product with defects, you may return the item as soon as possible.
Please enclose details with your name and invoice number. Products returned with defects will be replaced within 7 days of receipt.
If we do not have your product in stock you will get your money back within 7 days.

You are furthermore of course covered by the 2 years regulations for Danish buys from when you receive the product.
You must claim within a reasonable time from when you discover the defect. 2 months will always be considered timely complaint.
In the event of a complaint, please contact:

Samsøe & Samsøe ApS
Transformervej 8
2860 Søborg
Tlf: +45 39100720
Fax: +45 35371164

E-mail: eshop @ samsoe.com

Remember that the product must always be returned in good packaging, and get a receipt for shipment, so we can repay your shipping costs.
We will refund reasonable shipments costs, that you may have in returning the item when the claim is justified.



-> TRACK YOUR ORDER.

Orders which have been sent as a package will receive a track and trace number which can be viewed at www.postdanmark.dk / or www.gls-group.eu.



-> THE RIGHT TO WITHDRAW

By shopping at samsoe.com you have as a customer 14 days to withdraw from the day you receives the purchase, according to the Consumer Contracts.
Your 14 day withdrawal means that you, can receive your product, open it and see if it is as expected.

If you regret your purchase, you deliver the goods back to us and will be refunded the price of goods. (Cost of return delivery / shipping to us is at your expence).
The terms of use for the right of withdrawal is that the received items are returned to Samsøe & Samsøe in the same condition and quantity as upon delivery.
If this requirement is not met, the purchase will have a significant decrease in value. 
The withdrawal can also be done by refusing to receive the package or by personal delivery of the goods to Samsøe & Samsøe.
The product can be sent / delivered to:

Mail Receiving
Samsøe & Samsøe ApS
Transformervej 8
2860 Søborg

Delivery:
Samsøe & Samsøe ApS
Transformervej 8
2860 Søborg

Please enclose details with your name, invoice number (or copy of the original invoice) and request to get your money back
 – on the return form that came with your order. Once you've used your credit card the amount will be returned to your account within 30 days.



-> THE PRODUCT I BOUGHT HAS BEEN DISCOUNTED – DO I GET THE DIFFERENCE?

 We´re sorry but we cannot pay the difference on discounted products.



-> CAN I EXCHANGE MY ITEM PURCHASED ONLINE, IN SAMSØE & SAMSØE PHYSICAL STORES

Your item can be exchanged for another product in Samsøe & Samsøe’s shops,
- but it is not possible to change for another product in the following stores:

SAMSØE & SAMSØE, Illum 1. sal Male, Østergade 52, 1001 København K. T: +45 35 28 51 05
SAMSØE & SAMSØE, Illum 2 sal Female, Østergade 52, 1001 København K. T: +45 35 28 51 19
SAMSØE & SAMSØE, Magasin 4. sal, Kgs. Nytorv 13, 1095 København K. T: +45 35 28 51 12
SAMSØE & SAMSØE, Magasin Rødovre, Rødovre centrum 101, 2610 Rødovre. T: +45 35 28 51 16
SAMSØE & SAMSØE, Magasin Lyngby, Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18



-> DO SAMSØE & SAMSØE SHIP TO OTHER COUNTRIES THAN DENMARK?

Yes, all EU countries
(Unfortunately we do not ship to Greenland, Faroe Island, Canary Islands, Balearic Islands, ireland or Svalbart).



-> HOW DO I SIGN UP FOR THE SAMSØE & SAMSØE NEWSLETTER?

You can sign up Samsøe & Samsøe’s newsletter here



-> DO SAMSØE & SAMSØE HAVE ANY PHYSICAL STORES?

Yes, the shops in Denmark are multi-brand stores and offer a wide selection of different brands
and not just Samsøe & Samsøe’s own products. Samsøe & Samsøe have stores at the following addresses:

See more here



-> RESERVED

Samsøe & Samsøe makes reservations for typos, price changes and sold out items.