Customer Service

All products on samsoe.com can be purchased right away by following this simple step-by-step guide:

• Click on the wanted product.
• Click on the right color and size.
• Click on "Add to Bag".

To continue shopping, click on the closing X in the right corner of the shopping bag pop up.

When you’re done shopping:

• Click on the bag in the right corner.
• Click "Checkout".
• You’ll now see a summary of your order.

To accept the order:

• Click “Checkout” in the bottom of the page.
• Enter your information along with your preferred shipping and payment method.
• Click "Continue to Payment".
• Click on your credit card type and fill in the details.

Once you have submitted your order you will receive an order confirmation by email.

Please make sure the order confirmation matches your purchase and that all the details regarding your shipping address, billing address and payment is correct.

If you have any further questions, please don’t hesitate to ask us. Click here to find our contact information.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to change it.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here. For any changes, please contact Customer Care here.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to cancel it.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

For a cancellation, please contact Customer Care here.

We’re sorry, but we can’t refund the difference on discounted products.

You will receive a shipping confirmation by email with a track and trace number as soon as your order has left our warehouse.

If you have an account at samsoe.com you can always track and trace your order by logging in here 

If you don't have one you can create an account here.

If you want to purchase items via samsoe.com, you need to place your order online.

If you wish to visit one of our standalone stores, you can go to Store Finder and locate your nearest Samsøe & Samsøe store.

If you’ve received a voucher for our online store, you can easily use it by clicking on “Got a voucher?” after entering your shopping bag.

If you need more information than given under a specific product, please contact our Customer Care by clicking here.

If you’re looking for a specific item and want to know if it’s in stock in your local Samsøe & Samsøe store, we highly recommend that you contact the store.

Go to Store Finder to get the contact information on your local store.

We want to sort out any issues with incorrect orders straight away. Please contact our Customer Care here.

We want to sort out any issues with incorrect orders straight away. Please contact our customer care here.

If you have received a damaged item, please contact our customer care immediately. You'll find contact information here.

Yes, we ship to:

Read more about shipment and delivery here.

We’re sorry but it isn’t an option to pick up your order directly from our warehouse.

When purchasing from Denmark you’re able to choose “Collect in Store” as a shipping method. You simply select your favourite store and will get an email confirmation as soon as your order is ready for pick-up.

When you’re choosing your shipping method at the checkout, select ‘Collect in Store’. Then from the drop-down menu simply select the store that you’d like to pick up from. This service is free of charge.

How will I know when my order is ready to be picked up?
You will receive a notification (either an email or SMS) from PostNord when your order is ready to be picked up.

What do I need to bring with me to collect my order in store?
Please bring a valid photo ID and the pick-up notification from PostNord.

What countries is the Collect in Store service available in?
Currently we only have this service in Denmark, but we are working hard to expand it into other countries. Sign up to our newsletter and we’ll keep you updated.

For your security we can’t change the address your order is being sent to. Don’t worry, if you’re not in when a delivery is attempted, the carrier will leave a card telling you where it is. It might be stored in a safe place or there will be details on how to pick it up or rearrange delivery.

If you’re not home when your parcel arrives, the carrier will leave a card telling you where it is. It might be stored in a safe place or there will be details on how to pick it up or rearrange delivery.

If your estimated delivery date has passed and there isn’t any update on your parcel via your track and trace number, please contact our Customer Care for further help.

For shipping information, please click here.

Please be aware that arrival time is an estimate and unfortunately cannot be guaranteed. During campaigns and sale periods, delivery can be longer.

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

All orders are sent from Denmark, except orders to Norway, which are sent from a local warehouse in Norway.

We always offer a 30-days return period for our customers.

If you need help returning your order or a part of your order, please follow our simple step-by-step guide here.

We offer free returns for the following countries:

• Belgium
• Denmark
• Finland
• Germany
• Netherlands
• Sweden

If you’ve ordered from one of these countries, your parcel will include a prepaid return label. If you’ve ordered from another country, you need to pay for the postage yourself.

Please remember always to ask for proof of purchase, to keep record that the parcel was sent to us.

Let us know you want to make the return by writing to us at customercare@samsoe.com. Please do this within 15 days of receiving your parcel..

If you’ve lost your returns form, please just attach a piece of paper to your parcel, informing our warehouse about your contact information, your order number and reason for return.

If you’ve lost your prepaid return label, please contact our Customer Care here to get a new one.

We always refund your money to the same credit card used when placing the order. It’s not possible for us to make the refund to a different credit card.

Your refund will still go back into the card used when placing the order if the card account is still open. If your card is lost, stolen or cancelled we’re still able to refund the money to your credit card.

We’re sorry if we’ve made a mistake with your refund! If this is the case, please contact our Customer Care here and they will sort it out for you as soon as possible.

Yes, that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders.

Unfortunately, it’s only possible to exchange the item(s) to another colour or size. If you need the item(s) exchanged for another style or for a refund, you need to return it by post to our warehouse.

We’re sorry, but items purchased in our stores needs to be returned to our stores as well.

If you haven’t received any confirmation of your return, please start by checking your credit card for a refund. Be aware your money will always be refunded to the same credit card used when placing the order.

If you can’t find any transactions for a refund, please contact our customer care here.

We always offer a 30-days return period for our customers.

If you need help returning your order or a part of your order for an exchange, please follow our simple step-by-step guide here.

We offer free returns for the following countries:

• Belgium
• Denmark
• Finland
• Germany
• Netherlands
• Sweden

If you’ve ordered from one of these countries, your parcel will include a prepaid return label. If you’ve ordered from another country, you need to pay for the postage yourself.

Please remember always to ask for proof of purchase, to keep record that the parcel was sent to us.

No, when we have exchanged your item(s) we will pay the shipping back to you.

Let us know you want to make the exchange by writing to us at customercare@samsoe.com. Please do this within 15 days of receiving your parcel.

If you’ve lost your returns form, please just attach a piece of paper to your parcel, informing our warehouse about your contact information, your order number and reason for return.

If you’ve lost your prepaid return label, please contact our Customer Care here to get a new one.

Yes, you can exchange your order for another colour or size in any Samsøe & Samsøe store except for the following Danish stores: Illum & Magasin.

Go to Store Finder to get the contact information on your local store.

We’re sorry, but items purchased in our stores needs to be exchanged to our stores as well.

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

You can pay with the following currency:

• DKK.
• EUR.
• SEK.
• NOK.
• GBP.
• CHF.

All prices are incl. VAT.

Once you come to the payment option in the checkout, you will automatically be directed to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption. This is to ensure that no one can see the information you send. To ensure maximum security, PBS has securely approved the transmission. When you are in the safe zone, your browser window will display a small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature, which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased. Your bank will do this for you. You will not risk anything by shopping at samsoe.com.

We accept the following payment methods and credit cards:

• MobilePay.
• Credits cards
  • Dankort
  • VISA Dankort
  • MasterCard
  • Maestro
  • VISA
  • VISA Electron

There is no surcharge for using debit cards at samsoe.com.

Before payment, you will be informed about which products you have ordered and at what price.
When you select a payment method, you will be sent to a secure website on DIBS, where you must enter:

• Card number
• Expiration date
• Control Number

(If you fill out the fields incorrect, your purchases on samsoe.com will not be implemented.)
Press "Validate payment"

The amount will not be drawn from your account until the dispatch of the products from our warehouse. You will receive an order confirmation shortly after by email and it will be shipped along with your order. It is not possible to pay in advance, use online banking or e-cash on samsoe.com.

We do not withdraw any money until the dispatch of the order.

Yes of course! You can find contact information under here.

You can sign up for Samsøe & Samsøe's newsletter right here.

Yes. The stores in Denmark are multi-brand stores and offer a wide selection of different brands and not just Samsøe & Samsøe’s own products, while stores outside Denmark are mono-brand stores, who only sell Samsøe & Samsøe products.

Go to Store Finder to find a store near you.

We are committed to protecting your privacy and keeping your information safe. In our Privacy Policy, you’ll find a description of what information we collect, what we use that information for and who we share that information with. Click here to read our Privacy Policy.

In our Cookie Policy you’ll find an explanation of what cookies are, which cookies we use on samsoe.com, and what each cookie on samsoe.com does. Click here to read our Cookie Policy.

We will send you a newsletter to let you know when Samsøe & Samsøe History is going to be online. You need to be subscribed to our newsletter to receive these updates. Not subscribed to our newsletters? Sign up here.

You can access Samsøe & Samsøe History through your account on samsoe.com. You’ll only be able to see Samsøe & Samsøe History while it’s happening, and if you’re logged into your account. If you don’t have an account, click here to make one.