Customer Service

If your wish to purchase items via samsoe.com, you need to place your order online.

If you wish to visit one of our physical stores, you can go to Store Finder and locate the nearest one.

 We are sorry, but we cannot pay the difference on discounted products.

If you receive defect or damaged items, please contact us immediately. You can find contact information here.

You must provide notice of any lack of conformity of purchase no later than two years from the purchase date.

We recommend you contact one of our stores. Go to Store Finder to locate your nearest store.

Unfortunately, it is not possible for us to find styles from other brands based on customer requests.

Please contact one of our stores. Go to Store Finder to locate the nearest store.

If you need more information than given, please contact our customer service. Find contact information under Contact.

Only if the order has not been packed.

We are packing orders all day and we need to have any changes as soon as possible to make changes. If we cannot change the order, you always have the opportunity to use your day right of withdrawal.

For more information, visit Return & Exchange 

Yes, you can track your order here 

All products on samsoe.com can be purchased online right now! 

• Click on the product you want.
• Click on the color and size.
• Click on "add to bag".

You can easily add more items to your shopping bag, simply follow the procedure as described. 

When you are done shopping. 

• Click on the bag in top right corner.
• Click on "Checkout".

You will now see a summary of your order.

To accept the summary.

• Click on "Checkout" inside the summary. 
• Enter your information along with your prefered shipping method and payment method.
• Click on "Continue to Payment".
• Click on your credit card type and fill in the informations.

Once you have submitted your order you will receive an order confirmation by email.

Please check that it matches your order and that your address is correct. If it doesn’t match, please contact us.

You can find contact information under Contact 

Yes, we ship to

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

All orders are sent from Denmark, except orders to Norway, which are send from a local warehouse in Norway.

PostNord or GLS will put a note in your mailbox and you can retrieve your package at your local post office, store or PostNord Parcelbox/GLS ParcelShop.

Please note the date on the package.

For more shipping information, please go to shipping

For shipping information, please go to shipping.

Please note, that during campaigns and sale, delivery time can be longer, both within and outside Denmark.

It is not possible to pick up orders directly from our warehouse.

When shopping at samsoe.com, you as a customer, have 2 x 14 days to complete your withdrawal. The period starts from the day you receive the purchase.

• Within the first period of 14 days, you must inform us that you want to return your order.
• After informing us, you have 14 days further to return your order to our Online Store.

Yes, you can exchange your order to another color or size in any Samsøe & Samsøe store with exception of the following Danish stores.
 
SAMSØE & SAMSØE, Illum 1. sal Male
Østergade 52, 1001 København K. T: +45 35 28 51 05

SAMSØE & SAMSØE, Illum 2. sal Female
Østergade 52, 1001 København K. T: +45 35 28 51 19

SAMSØE & SAMSØE, Magasin 4. sal
Kgs. Nytorv 13 1095 København K. T: +45 35 28 51 12

SAMSØE & SAMSØE, Magasin Lyngby
Lyngby Hovedgade 43, 2800 Lyngby. T: +45 35 28 51 18

We do not withdraw any money until the dispatch of the order.

We accept the following payment methods and credit cards:

• MobilePay.
• Credits cards.
  • Dankort.
  • VISA Dankort
  • MasterCard
  • Maestro
  • VISA
  • VISA Electon

There is no surcharge for using debit cards at samsoe.com.

Before payment, you will be informed about, what products you have ordered and at what price.
When you select a payment method, you will be sent to a secure website on DIBS, where you must enter:

• Card number
• Expiration date
• Control Number

(If you fill out the fields incorrect, your purchases on samsoe.com will not be implemented.)
Press "Validate payment"

The amount will not be drawn from your account until the dispatch of the products from our warehouse. You will receive an order confirmation shortly after by email and it will be shipped along with your order.
It is not possible to pay in advance, use online banking or e-cash on samsoe.com

You can pay with the following currency

• DKK.
• EUR.
• SEK.
• NOK.
• GBP.
• CHF.

All prices are incl. VAT.

Once you come to the payment option in the checkout, you will automatically be directed to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption. This is to ensure that no one can see the information, you send. To ensure maximum security, PBS has approved secured the transmission. When you are in the safe zone, your browser window will display a small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature, which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased. Your bank will do this for you. You will not risk anything by shopping samsoe.com

Yes of course! You can find contact information under Contact

Yes. The stores in Denmark are multi-brand stores and offer a wide selection of different brands and not just Samsøe & Samsøe’s own products, while stores outside Denmark are mono-brand stores, who only sell Samsøe & Samsøe products.

You can find out if there is a store near you if you visit Store Finder

You can sign up for Samsøe & Samsøe's newsletter right here.

You can access Samsøe & Samsøe History through your account on samsoe.com. You’ll only be able to see Samsøe & Samsøe History while it’s happening, and if you’re logged into your account.If you don’t have an account, click here to make one.

We will send you a newsletter to let you know when Samsøe & Samsøe History is going to be online. You need to be subscribed to our newsletter to receive these updates. Not subscribed to our newsletters? Sign up here.

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