We always aim to pack your order as fast as possible. For this reason, we are not able to make any changes to your order details or items.
Once you have received your order, you are welcome to return any unwanted items and receive a refund. For more information on our return policies, please click here.
We always try to pack your order as quickly as possible and therefore we cannot guarantee that your order can be cancelled.
However, you can always return unwanted items and get a refund after receiving your order. Click here for more information about our return policy.
We want to take care of any issues with incorrect orders straight away. Therefore, please contact our Customer Care team here.
If you haven’t received an order confirmation email, please check your spam folder and make sure that samsoe.com is on your list of secure senders.
If you are in doubt about whether you have entered your email address correctly, please contact our Customer Care team here.
Once you have received your order confirmation, you will know that your order has been successful.
If you have received a damaged item, please contact Customer Care right away.
We do not offer refunds for price differences on previously purchased items if they are later put on sale or further reduced in price. Our prices may change during promotions and Sale periods throughout the year and we aim to give all our customers equal opportunities to enjoy these discounts when available.
If the item is still unused and all tags are intact, we can only recommend visiting one of our stores within your 14-day return period, where you have the option of returning the item and repurchasing it at the new price. If you wish to use this option, please bring the receipt or order confirmation with you to the store so that they can assist you as efficiently as possible.
No, unfortunately it’s not possible to use vouchers or gift cards from our stores on samsoe.com
Under each item, you can use our "Find in Store" function. Here you can choose your desired size and search for availability in a store near you. You are also welcome to use this function to contact your local Samsøe Samsøe store. You can find the contact information for our stores here.
If you have received a voucher for our online store, you can easily use it by following the below steps:
– Add your item(s) to your bag
– Click on your bag in the top right corner
– Insert the voucher code in the field "Voucher"
– Click on "Submit"
You will know if the voucher has been applied to your order by looking at your order summary. Should you have further questions regarding your voucher, please contact Customer Care.
Unfortunately, it is only possible to purchase gift cards in-store at the moment (please note that this does not include concession stores). Click here to find your nearest store.