Banner for Return & Exchange page on samsoe.comBanner for Return & Exchange page on samsoe.com

Return & Exchange

SIMPLE & FREE RETURNS

Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return. You can make a return in one of our stores or by sending it back to our warehouse. Please note that returns can only be made in our own Samsoe Samsoe stores and not in our concession stores.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.

To make a return to our warehouse, follow these easy steps:

1. Pack all the items you wish to return – ideally into the original parcel provided.

2. Please fill out the return form and include it in the parcel.

3. Attach the prepaid return label to your parcel.

4. Return the parcel using the postal service shown in the top right corner of the return label. Please be aware that we only provide one return label pr. order.

Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.

Our returns address is:
samsoe.com
Naverland 22
2600 Glostrup
Denmark

Your part is done! We will contact you once your parcel has been received and again once your refund has been made.

 

Please make sure that all items are sent back to us in their original condition and shoes are returned in their original box.

If you have made multiple orders and want to return items from them in one parcel; that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders. If you have lost your returns form or the returns label, please contact us at customercare@samsoe.com and we will send you a new one.

 

To make a return in one of our stores, follow these easy steps:

1. To find your nearest store, please click here. Please note that returns cannot be made in our concession stores (e.g. in Illum.)

2. Once you’re in one of our stores, please present your order confirmation and the items you wish to return. The order confirmation can be the paper invoice you received in your parcel, or you can show the email that you received when you made your order on your phone. 
If you don’t have your order confirmation, please contact our Customer Care team here, and they will be able to help you.
If you have made multiple orders and want to return items from them at one time; that is completely fine. Simply present the order confirmations (or returns forms) of the orders you want to return.

 

EXCHANGE

To exchange an item, you can either send your item back to us, or if we have a store near you, you can make an exchange in one of our standalone stores.

To find your nearest store, please click here. Please note that exchanges cannot be made in our concession stores (e.g. in Illum.)

To send your item back to us, please follow these easy steps:

1. Pack all the items you wish to return – ideally into the original parcel provided.

2. Please fill out the return form and include it in the parcel.

3. Attach the prepaid return label to your parcel.

4. Return the parcel using the postal service shown in the top right corner of the return label. Please be aware that we only provide one return label pr. order.

Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.

Our returns address is:
samsoe.com
Naverland 22
2600 Glostrup
Denmark

Your part is done! We will contact you once we’ve received your parcel. When we have exchanged your order, we will pay for the shipping back to you.

 

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

Please make sure that all items are sent back to us in their original condition and shoes are returned in their original box.

If you have lost your returns form or the returns label, please contact us at customercare@samsoe.com and we will send you a new one.

 

DAMAGED ITEMS

If you receive a damaged item, please contact us immediately by writing to us at customercare@samsoe.com. If an item you’ve bought has a manufacture defect within two years of purchase, please contact us at customercare@samsoe.com and we will do whatever we can to help.

We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on samsoe.com, or of future orders being refused.