Coronavirus - What we are doing

 

This page will be updated as more information arrives. Please check back for updates or contact customercare@samsoe.com if you have any questions.

The COVID-19 situation continues to evolve and so do we. We want to make sure we do whatever we can to ensure a secure environment for our customers and employees.

Many of our stores have reopened and you can find the details of these stores on our store finder page. We will reopen the remaining stores when it is safe to do so.

Our online store remains open. Our warehouse staff are following strict health and safety guidelines and are working in shifts to minimize risk.

We are able to offer home delivery, pick up from parcel shops and ‘Click & Collect’ from our stores that have reopened. As soon as more parcel shops are reopened across Europe, our shipping methods will return to normal.

Post Nord, DHL and GLS continue to offer to drop parcels at your door and to sign for parcels on your behalf.

Our extended returns policy also applies to purchases made in our stores. The stores that have reopened are ready to help you with all store-bought returns, refunds, exchanges and reclamations. If the returns period on your purchase has expired, we will still be able to help you with your refund or exchange.

We want to thank you for your continued support. At this time, it is incredibly important that we stay kind and look after each other.

We have created a fundraising campaign to support the Danish Red Cross and the amazing relief work they’re doing in Denmark and abroad to help stop the spread of COVID-19 and protect those most at risk. Please visit our fundraising page to find out more and make a donation.

Stay safe, stay calm and stay healthy,

Samsøe Samsøe