Banner for Return & Exchange page on samsoe.comBanner for Return & Exchange page on samsoe.com

Return & Exchange

SIMPLE RETURNS

Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return.

Follow these easy steps to complete the return process:

1. Let us know you want to make the return by writing to us at customercare@samsoe.com - please do this within 15 days of receiving your parcel.

2. Once you’ve informed us, simply complete the returns form and package the items securely.

3. You can return your parcel using any postal service. Please note that you’ll need to pay for the postage yourself.

Our returns address is:
Samsøe & Samsøe Wholesale Norge
Kongensgate 12
0153 Oslo
Norway

4. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.

5. Your part is done! We will contact you once your parcel has been received and again once your refund has been made.

 

Please make sure that all items are sent back to us in their original condition and shoes are returned in their original box.

If you have made multiple orders and want to return items from them in one parcel; that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders. If you have lost your returns form or the returns label, please contact us at customercare@samsoe.com and we will send you a new one.

 

EXCHANGE

To exchange an item, you can either do so in one of our standalone stores or you can send your item back to us.

To find your nearest store, please click here. Please note that exchanges cannot be made in our concession stores (e.g. in Illum or Magasin.)

To send your item back to us, please follow these easy steps:

1. Let us know you want to make the return by writing to us at customercare@samsoe.com - please do this within 15 days of receiving your parcel.

2. Once you’ve informed us, simply complete the returns form and package the items securely.

3. You can return your parcel using any postal service. Please note that you’ll need to pay for the postage yourself.

Our returns address is:
Samsøe & Samsøe Wholesale Norge
Kongensgate 12
0153 Oslo
Norway

4. Remember to ask for proof of purchase from the postal service, to keep a record that the parcel was sent to us.

5. Your part is done! We will contact you once we’ve received your parcel. When we have exchanged your order, we will pay for the shipping back to you.

 

If you want to exchange your order for an item that is out of stock, we will simply refund your money.

Please make sure that all items are sent back to us in their original condition and shoes are returned in their original box.

If you have lost your returns form or the returns label, please contact us at customercare@samsoe.com and we will send you a new one.

 

DAMAGED ITEMS

If you receive a damaged item, please contact us immediately by writing to us at customercare@samsoe.com. If an item you’ve bought has a manufacture defect within two years of purchase, please contact us at customercare@samsoe.com and we will do whatever we can to help.