Terms & Conditions

Terms and conditions for use of the website

The website is owned and operated by Samsøe & Samsøe Wholesale ApS, CVR no.: 25191811, Ryesgade 19C, 2200 Copenhagen N, Denmark.
All names, brands, trademarks and logos on the website are the property of Samsøe & Samsøe Wholesale ApS in Denmark or its associated companies and partners. 
All names, brands, trademarks and logos are protected by copyright and can only be used with permission from Samsøe & Samsøe Wholesale ApS.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property Samsøe & Samsøe Wholesale ApS or their associated companies and partners.

Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact.
You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Samsøe & Samsøe Wholesale ApS
or their associated companies and partners, as the case may be. Samsøe & Samsøe Wholesale ApS makes no warranties regarding the accuracy of the information on the website. 
However, you are always welcome to contact us, if you find incorrect information on the website. Samsøe & Samsøe Wholesale ApS is entitled to change the content of the website at any time without preceding notice. 

If the website links to a third party website, Samsøe & Samsøe Wholesale ApS makes no warranties for the content of the third party website.
These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Terms and conditions for sales

The below terms and conditions apply to all deliveries from

Samsøe & Samsøe Wholesale ApS (“Samsøe Samsøe”) 
CVR no.: 25191811 in Denmark
Ryesgade 19C
2200 Copenhagen N

1. Conclusion of contracts 
Samsøe Samsøe reserves the right to claim that prices have been misprinted on the samsoe.com.
A final and binding agreement between you and Samsøe Samsøe has been concluded when your order has been accepted by Samsøe Samsøe.
Samsøe Samsøe will send an order confirmation to you by email when the order has been accepted and the shipping is underway. The order receipt received immediately after submitting the order does not constitute an order confirmation.
You are only allowed to purchase products at samsoe.com if you are a consumer, i.e. not a business customer.

2. Prices and payment 

All prices are stated inclusive of Danish VAT and other Danish charges. The applicable price is the one stated on samsoe.com in respect of the relevant product on the date of placing the order.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country.
You may want to contact your local customs office for further information. All orders are sent from Denmark.

When ordering products at samsoe.com an amount may be added in payment of shipping costs depending on the order value.

When paying with credit cards (such as Visa and Mastercard) the order value will be made as a reserved amount on the customer’s bank account. The day your order is being packed for shipping from our warehouse the amount will then be deducted from your credit card. This is not a procedure controlled by us, but by accepting our terms and conditions in the checkout you also agree to this.

Samsøe Samsøe reserves the right to amend prices, fees and/or other costs stated on samsoe.com at any time e.g. due to changes in VAT-rates or other public fees and charges, increase in cost level, or as a result of the usual development in retail prices based on June 2011 prices in Denmark.

3. Delivery 
Samsøe Samsøe reserves the right to exclude persons from purchasing at samsoe.com.
Furthermore, Samsøe Samsøe has no obligation to deliver items which are out of stock.

Samsøe Samsøe will usually accept the order and ship the order within 1-3 business days. Samsøe Samsøe cooperates with GLS, DHL and PostNord.
The usual time of delivery is 4-7 business days calculated from the order date, but this will vary from country to country.

Read about shipment and delivery here.

4. Right of withdrawal
You have a right to withdraw from the contract entered into pursuant to legislation on distance contracts.

Return Policy

When shopping at samsoe.com, you, as an online costumer, have 30 days to return your order, starting from the day you receive it. Within the first period of 15 days, you must inform us that you want to return your order. After you have informed us, a second period of 15 days start inwhich you must return your order to samsoe.com. This is according to the Consumer Contracts.

In the event that the period expires on a holiday, Saturday, Constitution Day, on 24 December or 31 December, you may withdraw from the contract on the following weekday.

All disputes regarding returned orders must be informed to customercare@samsoe.com within 30 days of receipt of the returned order to our warehouse. We store all return forms electronically for 3 years from the date received.

You can exchange your online purchase in one of our stores. However this doesn't apply to the two Danish Samsøe Samsøe stores in Illum.

Read about returns and exchange here.

How do you withdraw from the contract?

Before expiry of the cooling-off period, you must return the items received to Samsøe Samsøe.
Withdrawal from the contract will be deemed in due time if, before expiry of the period, you have handed over the items to the postal services
or other services having undertaken to be in charge of the dispatch of the items to Samsøe Samsøe.

If you wish to retain proof that you have withdrawn from the contract in due time, you may for example keep the receipt stating that you have
handed over the items to the postal services, etc., for the purpose of dispatch.

Unless otherwise agreed, you must pay the costs incidental to the return of the items (postage/freight).
If Samsøe Samsøe, according to the contract, has made replacement delivery due to the circumstance that the relevant item could not be delivered in its entirety,
the costs incidental to the return of the items must, however, be paid by Samsøe Samsøe.

Samsøe Samsøe's name and address where to the items must be returned:

Please return the items to: 
Naverland 22
2600 Glostrup

You may also withdraw from the contract by not receiving the items or failing to pick up the items at the post office, etc. 

Conditions for withdrawal from the contract 
A general condition is that you can return the items in essentially the same state and volume they were in upon your receipt.If this demand is not met, a significant decrease of value of the item will happen.

5. Notification in case of non-conformity of items 
Any errors or defects in the item received must be claimed within reasonable time after such errors or defects were or should have been ascertained. In all cases,
you must provide notice of any lack of conformity of purchase no later than two years from the purchase date.

6. Liability 
Samsøe Samsøe is not liable for delays or for non-performance due to force majeure. For as long as a force majeure situation persists, Samsøe Samsøe is relieved from performance of its obligations.
Samsøe Samsøe 's liability for any and all claims, including damages is in any circumstances, except in case of unlawful intent or gross negligence, and in addition to the above,
limited to an amount equal to the price of the item purchased by the customer relating to the dispute. The aforesaid monetary limitation applies irrespective of the basis hereof and includes claims based on
acts of negligence, strict liability, breach of warranties, penalties, liquidated damages and/or punitive damages.

Samsøe Samsøe assumes product liability vis-a-vis consumers under applicable law without any limitations.

7. Complaints
If you have a complaint about an item and you live in the EU, you can visit the Online Dispute Resolution (ODR) website, where you can file a complaint, which will be processed by a neutral third party.

8. Personal information
We process your personal information strictly for the purpose of fulfilling the order.