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When shopping at samsoe.com, you as a customer, have 2 x 14 days to complete your withdrawal. The period starts from the day you receive the purchase. Within the first period of 14 days, you must inform us that you want to return your order. After informing us, you have 14 days further to return your order to our Online Store.
When returning your order from samsoe.com, please send the parcel to the following adress below:
Samsøe & Samsøe Wholesale Norge
Please enclose details with your name, invoice number (or copy of the original invoice) and return form.
If you wish to exchange, please fill out the return form and send the item, you wish to exchange, back to us. When we have exchanged your order, we will pay for the shipping back to you. You can also choose to exchange your purchase to another style or size in one of our physical stores. If the returned items are not in same condition and/or quantity as upon delivery, a significant decrease of value of the goods will happen.
If you receive a damaged item, please contact us immediately. You can find contact information here. You must provide notice of any lack of conformity of purchase no later than two years from the purchase date.