You can make a return in one of our stores or by sending it to our warehouse. If you need help returning your order or a part of your order, please follow our simple step-by-step guide here. Please note that returns can only be made in our own stores and not in our concession stores.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.