All products on samsoe.com are available for order. You need to place the order yourself, but if you need help you can contact our Customer Care. You can also purchase our products in store and through other retailers who carry our collections. If you’d like to find a store near you, you can find all addresses and contact information in our Store Finder.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to change it.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here. For any changes, please contact Customer Care here.

We always try to pack your order as fast as possible. As soon as your order has been packed and has left our warehouse, we aren’t able to cancel it.

However, you can return any unwanted items for a refund once you’ve received your order. For more information on our Returns Policy, please click here.

For a cancellation, please contact Customer Care here.

You will receive a shipping confirmation by email with a track and trace number as soon as your order has left our warehouse.

Our carriers collect shipments from our warehouse by 16:00 CET Monday to Friday, so the track and trace number should be active from that time. Please note that this might vary during campaign or sale periods.

If you have an account at samsoe.com you can always track and trace your order by logging in here 

If you don't have one you can create an account here.

We want to sort out any issues with incorrect orders straight away. Please contact our Customer Care here.

We want to sort out any issues with incorrect orders straight away. Please contact our Customer Care here.

If you have received a damaged item, please contact our Customer Care immediately. You'll find contact information here.

If you haven’t received an order confirmation email, please check your spam folder, and make sure that samsoe.com is on your list of secure senders.

We’re sorry, but we can’t refund the difference on discounted products. If the item is unworn, still covered by the return and exchange period, and is in stock, you have the option to return the item to us and repurchase the item at the sale price.

No, unfortunately it’s not possible to use vouchers or giftcards from our stores at samsoe.com

If you need more information than given under a specific product, please contact our Customer Care by clicking here.

If you’re looking for a specific item and want to know if it’s in stock in your local Samsøe & Samsøe store, we highly recommend that you contact the store. Go to Store Finder to get the contact information on your local store.

You can also contact our Customer Care here.

If you’ve received a voucher for our online store, you can easily use it by clicking on “Got a voucher?” after entering your shopping bag.

Unfortunately, it is only possible to purchase gift cards in store at the moment (please note this does not include concession stores). Click here to find your nearest store.

We have a limited number of free treats, so the giveaway period will be as long as stocks last.

The free treat is yours to keep, even if you're returning the items you ordered. Enjoy!

Yes, we deliver to the following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Schweiz, Slovakia, Spain, Sweden, United Kingdom.

We’re sorry but it isn’t an option to pick up your order directly from our warehouse.

When purchasing from Denmark or Sweden, you’re able to choose “Collect in Store” as a shipping method. You simply select your favourite store and will get an email confirmation as soon as your order is ready for pick-up.

Please note that the delivery time for "Collect in Store" is the same as the other shipping methods.

When you’re choosing your shipping method at the checkout, select ‘Collect in Store’. Then from the drop-down menu simply select the store that you’d like to pick up from. This service is free of charge.

How will I know when my order is ready to be picked up?
You will receive a notification (either an email or SMS) from PostNord when your order is ready to be picked up.

What do I need to bring with me to collect my order in store?
Please bring a valid photo ID and the pick-up notification from PostNord.

What countries is the Collect in Store service available in?
Currently we only have this service in Denmark and Sweden, but we are working hard to expand it into other countries. Sign up to our newsletter and we’ll keep you updated.

For your security we can’t change the address your order is being sent to. Don’t worry, if you’re not in when a delivery is attempted, the carrier will leave a card telling you where it is.

You will receive a shipping confirmation by email with a track and trace number as soon as your order has left our warehouse.

Our carriers collect shipments from our warehouse by 16:00 CET Monday to Friday, so the track and trace number should be active from that time. Please note that this might vary during campaign or sale periods.

If you have an account at samsoe.com you can always track and trace your order by logging in here 

If you don't have one you can create an account here.

If you’re not home when your parcel arrives, the carrier will leave a card telling you where it is for you to pick up

If your estimated delivery date has passed and there isn’t any update on your parcel via your track and trace number, please contact our Customer Care for further help.

For shipping information, please click here.

Please be aware that arrival time is an estimate and unfortunately cannot be guaranteed. During campaigns and sale periods, delivery can be longer.

Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

All orders are sent from Denmark, except orders to Norway, which are sent from a local warehouse in Norway.

We do not offer free delivery during our sale periods.

We always offer a 30-days return period for our customers.

We always offer a 30-days return period for our customers, including sale items.

You can make a return in one of our stores or by sending it to our warehouse. If you need help returning your order or a part of your order, please follow our simple step-by-step guide here. Please note that returns can only be made in our own stores and not in our concession stores.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.

Returns made in store are free. Please note that returns cannot be made in our concession stores.
If you’re sending something back to our warehouse, we offer free returns for the following countries:

• Belgium
• Denmark
• Finland
• Germany
• Netherlands
• Sweden

If you’ve ordered from one of these countries, your parcel will include a prepaid return label. If you’ve ordered from another country, you need to pay for the postage yourself.

Please remember always to ask for proof of purchase, to keep record that the parcel was sent to us.

If you’ve lost your returns form, you are welcome to contact our Customer Care, or please just attach a piece of paper to your parcel, informing our warehouse about your contact information, your order number and reason for return.

If you’ve lost your prepaid return label, please contact our Customer Care here to get a new one.

Yes, that is completely fine. Pack the items up into one box, but make sure to include the completed returns forms from the different orders.

Yes, you can. You just need to bring a copy of your order confirmation to return something you’ve ordered online to one of our stores. Please note that returns cannot be made in our concession stores.

We’re sorry, but items purchased in our stores needs to be returned to our stores as well.

You can only return items bought in store in the country where you made your purchase.

We always refund your money to the same credit card used when placing the order. It’s not possible for us to make the refund to a different credit card.

Your refund will still go back into the card used when placing the order if the card account is still open. If your card is lost, stolen or cancelled we’re still able to refund the money to your credit card.

We’re sorry if we’ve made a mistake with your refund! If this is the case, please contact our Customer Care here and they will sort it out for you as soon as possible.

If you haven’t received any confirmation of your return, please start by checking your credit card for a refund. Be aware your money will always be refunded to the same credit card used when placing the order.

If you can’t find any transactions for a refund, please contact our Customer Care here.

No, that free treat is yours to keep! We hope you enjoy it.

You can always exchange your item(s) in one of our Samsøe Samsøe stores. Use our Store finder to find your nearest store.

If you want to exchange your item(s) by sending it back to us, please return the item(s) and place a new order. To make a return to our warehouse, please follow our simple step-by-step guide here.

If you’ve lost your returns form, you are welcome to contact our Customer Care, or please just attach a piece of paper to your parcel, informing our warehouse about your contact information, your order number and reason for return.

If you’ve lost your prepaid return label, please contact our Customer Care here to get a new one.

Yes, you can exchange your order or get a voucher in any Samsøe Samsøe store except for the following Danish store: Illum.

Go to Store Finder to get the contact information for your local store.

We’re sorry, but items purchased in our stores needs to be exchanged to our stores as well.

You can pay with one of the following currencies depending on your country:

• DKK
• EUR
• SEK
• NOK
• GBP
• CHF

All prices are incl. VAT.

Once you come to the payment option in the checkout, you will automatically be directed to a secure server on Architrade. From then on, all information between you and the server is encrypted with SSL (Secure Secret Layer) encryption. This is to ensure that no one can see the information you send. To ensure maximum security, PBS has securely approved the transmission. When you are in the safe zone, your browser window will display a small "Secure Server" icon. On Internet Explorer and Firefox, this little icon is a padlock.

We will never ask for a signature or PIN on samsoe.com. Whether you shop online or in a store, it is expressively your signature, which is legally binding. If someone is abusing your card number and expiration date, the shop is obliged to cancel the purchased. Your bank will do this for you. You will not risk anything by shopping at samsoe.com.

We accept the following payment methods and credit cards:

• Klarna
  • You need to be over 18 years-old to pay with Klarna. The following countries can pay with Klarna:
    • Finland
    • Germany
    • Belgium
    • Norway
    • Sweden
    • Denmark
• Credits cards
  • Dankort
  • VISA Dankort
  • MasterCard
  • Maestro
  • VISA
  • VISA Electron

There is no surcharge for using debit cards at samsoe.com.

The amount will not be drawn from your account until the dispatch of the products from our warehouse. You will receive an order confirmation shortly after by email and it will be shipped along with your order. It is not possible to pay in advance, use online banking or e-cash on samsoe.com.

We do not withdraw any money until the dispatch of the order.

Unfortunately, you cannot redeem your gift card online at the moment, it can only be used to make purchases in store (please note this does not include concession stores). Click here to find your nearest store.

Klarna is a payment option that lets you shop now and pay later. At the checkout, you can select Klarna as your payment option, choose your payment plan with Klarna and place your order.

If you choose to pay with Klarna, you will receive an invoice by email after the order is dispatched. You then have 14 days to pay the invoice. If you don’t pay the invoice within 14 days, Klarna will send you a reminder by e-mail. If you don’t pay the invoice, an extra charge will be added to the invoice and you will receive a debt collection notice by post.

You need to be over 18 years-old to pay with Klarna. The following countries can pay with Klarna:
Denmark
Sweden
Norway
Finland
Germany
Belgium
The Netherlands
Austria
Schweiz
The United Kingdom

If you pay with Klarna at www.samsoe.com and the payment is refused, it’s Klarna who is rejecting the payment and you should contact Klarna’s customer service for further information.

Yes of course! You can find contact information here.

You can sign up for Samsøe Samsøe's newsletter right here.

You can find out about our upcoming Sample Sales by checking the Events page on our Facebook profile. Click here to visit the Events page. If you’re signed up to our newsletters, we will also send you a newsletter when there is a Sample Sale in a city near you. At our Sample Sales you will find samples and styles from past collections at great prices.

Yes. The stores in Denmark are multi-brand stores and offer a wide selection of different brands and not just Samsøe Samsøe’s own products, while stores outside Denmark are mono-brand stores, who only sell Samsøe Samsøe products.

Go to Store Finder to find a store near you.

We recognise that our core business may have impacts on the environment. We strive to contribute to environmental sustainability, wherever possible and viable. We are also committed to contributing to international principles for social and economic sustainability e.g. human rights and anti-corruption. We want to positively impact the people and societies where we operate. Our directors are our allies in ensuring that our CSR commitments and strategies will be implemented.

Please read more here: Commitment Strategy

This code of conduct is to ensure that our business is carried out in an ethical and responsible way. The values that we set out are followed by our own business, by our suppliers and by their subcontractors.

Please read more here: Code of Conduct

We are fully aware of the roles and responsibilities that we have as a company. We have implemented the Organisation for Economic Co-operation and Development’s Due Diligence Guidance for Responsible Supply Chains in the garment industry to properly identify, prioritise and manage risk throughout our supply chain. 

Please read more here:
Human Rights Policy
Equality and Diversity Policy
Modern Slavery Policy

We have a Code of Ethics that is mandatory for all business partners of Samsøe Samsøe that supply goods and/or services, act on behalf of, or have other kinds of collaborations with Samsøe Samsøe such as e.g. suppliers, vendors, consultants, landlords, agents, service providers and other organisations. 

Please read more here: Anti-Corruption Policy

A person is a child until the age of 18. We recognise the rights of every child to be protected from economic exploitation and from performing any work that is likely to be hazardous or to interfere with the child’s education, or to be harmful to the child’s health or physical, mental, spiritual, moral or social development. 

Please read more here: Child Labour Policy

Animal welfare is very important to us. We believe that animals should be treated with care, respect and dignity, as per The Five Freedoms. These standards focus on and affect the raw materials involved in the production of our clothing. 

Please read more here: Animal Welfare Policy

While the environmental impacts associated with fabric and textile processing can be harmful, there are also fabrics that leave a smaller and better environmental footprint. We are committed to taking the necessary steps to constantly improve our environmental footprint. By shifting from conventional to more sustainable materials, we can make a positive change within the fashion industry. A global shortage of vital resources makes it necessary that we will prioritise the use of recycled materials such as recycled cotton. 

Please read more here:
Material Strategy
Restricted Substance List
Climate Change Policy

 

Our Blue Belief denim programme is a complete collection of denim made not only entirely from conscious fabrics and trims, but also with cutting edge technology, minimising water usage during the laundering process. This new initiative is part of our ongoing commitment to reduce our environmental impact. You can read more about the programme here. Please read more here: Blue Belief - Our Denim Programme

Please read more here: Blue Belief - Our Denim Programme

Many resources have been used to create our clothing so please take good care of your garment. By washing, storing and wearing correctly, it should last you a long time. Please refer to the garment’s care label for further instructions on how to care for your item.

Please read more here: Wash & Care

Samsøe Samsøe is committed to creating a safe, secure and ethical work environment. Should you experience any activities involving misconduct, fraud, abuse or other violations of our company policy, you can anonymously report them to us via this form. Enquiries will be dealt with immediately and all reports and associated investigatory records will remain confidential. 

Contact us here

Yes, we do. The CSR Report is not just an outline of our sustainable initiatives. It is also our way of opening the door to our world, showing you just how we care for the environment, our employees and our suppliers. Because creating long-lasting garments requires us to create value in exactly these three areas of our business.

Please read more here: CSR Report 2019

You can access Samsøe Samsøe History Sale through your account on samsoe.com. You’ll only be able to see Samsøe Samsøe History Sale while it’s happening, and if you’re logged into your account. If you don’t have an account, click here to make one.

We will send you a newsletter to let you know when Samsøe Samsøe History Sale is going to be online. You need to be subscribed to our newsletter to receive these updates. Not subscribed to our newsletters? Sign up here.

When you create an account on samsoe.com you are not automatically subscribed to our newsletter. To sign up to our newsletter, please do so here.

In our Cookie Policy you’ll find an explanation of what cookies are, which cookies we use on samsoe.com, and what each cookie on samsoe.com does. Click here to read our Cookie Policy.

We are committed to protecting your privacy and keeping your information safe. In our Privacy Policy, you’ll find a description of what information we collect, what we use that information for and who we share that information with. Click here to read our Privacy Policy.