We always offer a 14-day return period for our customers, including for Sale items.
All products purchased in our own Samsøe Samsøe stores or via samsoe.com can be returned directly in our stores within a period of 14 days. On our Returns & Exchanges page, you can find more information on how to return online orders to our warehouse.
If you decide to return something, please ensure it’s in perfect condition. This means that it must be clean (no deodorant, perfume, or make-up stains), unused, unwashed, and with the original tags still attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. Of course, this excludes faulty items.
Returns made in-store are always free for all customers – but please note that returns cannot be made in our concession stores.
When returning your order to our warehouse, a fee will be deducted from your refund. Follow this link to return your order to our warehouse and to see the exact amount that will be deducted from your refund.
Yes, you can. Pack all items in one parcel and remember to register a return for both orders via our Returns & Exchanges page.
Yes, you can. You just need to bring a copy of your order confirmation to return something you’ve ordered online to one of our stores. Please note that returns cannot be made in our concession stores, though.
Sadly, this isn't possible – items purchased in our stores needs to also be returned to our stores.
Yes, you are welcome to return an item in a different country than where you have bought it. Please note that you will be refunded in the local currency of the country you are returning the item in. Therefore, you might experience a difference between the amount you paid and the amount of the refund. Samsøe Samsøe is not responsible for this discrepancy.
When you return your online order to our warehouse, your money will always be refunded to the same payment method that was used to place the order. For safety reasons, it is not possible for us to refund the amount to another bank account. When returning your online order in-store, the amount will also be refunded to the original payment method that was used when placing the order. Please note that you can also return an online order paid via Klarna in-store. However, in this case the amount will not be refunded to your bank card in store, but registered and refunded by Klarna.
The refund usually takes place a few days after our warehouse has received your return, but it can take longer depending on which payment method was used when placing the order.
During Sale periods, it may take longer before your return is handled.
If you paid your order via Klarna, it must be returned in the way described in our Returns Policy. When your returned order has been received and handled at our warehouse, Klarna will automatically be informed and your invoice will be updated. If you have already paid your invoice, Klarna will make sure to refund the amount. Please note that we cannot extend your payment deadline for your Klarna invoice. If you need help with your invoice, Klarna must be contacted directly.
It can take up to 4 weeks for us to be able to process your return, depending on how quickly it arrives at our warehouse and whether we receive it during busier times such as the Sale period.
If you don’t pick up your order from the parcel shop during the pick-up period, your order will be returned to our warehouse, and we will charge our standard return fee.