Shipping & Delivery
Shipping & Delivery
Your order will be shipped from our warehouse within 1–3 business days.* Once your order has been shipped, you will receive a shipping confirmation by email that will notify you of the carrier and the track and trace number.
In some countries we use a so-called "last mile carrier" for delivery. A last mile carrier is the logistics provider who is responsible for the final stage of delivery. You will find the local carrier and package number in the tracking information which you have received from us.
By selecting Click & Collect, it is possible to pick up your order in-store, 4 hours after ordering.**
Free delivery does not apply during Sale periods.
*Due to high pressure delivery times might vary during Sale periods
**Click & Collect is unfortunately not available for all countries
Order Arrival
Our arrival times are an estimate and unfortunately cannot be guaranteed. We do our best to ship your order as soon as possible so it can be delivered in a timely manner. During campaigns and Sale, delivery can take longer. If you are not home when your parcel arrives, the carrier will leave a card telling you where to find it. It might be stored in a safe place or you will receive details on how to pick it up or rearrange delivery.
TRACK YOUR ORDER
FAQ
At checkout, you'll see all available delivery options for your country, including price and estimated delivery time.
We offer free shipping for orders above the following minimum:*
– 150 EUR: Belgium, Finland, France, Germany, The Netherlands
– 190 EUR: Spain (excl. Balearic Islands), Luxembourg, Italy, Ireland, Austria
– 150 GBP: UK
– 200 CHF: Switzerland
– 250 USD: USA
– 350 CAD: Canada
– 400 AUD: Australia
– 450 NZD: New Zealand
– 1800 SEK: Sweden
– 1200 DKK: Denmark
– 1800 NOK: Norway
*We do not offer free delivery during Sale periods.
Europe: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, The Netherlands, United Kingdom.
Outside Europe: Australia, New Zealand, USA, Canada.
We do not send packages to islands outside Denmark, including Greenland and the Faroe Islands.
You will receive a shipping confirmation via email with a track and trace number as soon as your order has left our warehouse.
Our carriers collect shipments from our warehouse by 16:00 CET Monday to Friday, meaning that the tracking number should be active from that time. Please note that this might be different during Sale periods.
If you have an account at samsoe.com you can always login to track your order.
Taxes are included in all our prices (excl. USD).
Any customs and import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We often have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
Customers from the following non-EU countries do not pay duties and taxes when shopping with us: Norway, United Kingdom, United States, and Switzerland.
All orders are dispatched from Denmark.
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