Return & Exchange
 

SIMPLE RETURNS

Need to return something to us? No problem, we’ve made sure the process will be hassle-free. From the date that you receive your order, you have 30 days to make a return. You can make a return in one of our stores or by sending it back to our warehouse. Please note that returns can only be made in our own Samsoe Samsoe stores and not in our concession stores or outlets. While it is free for all customers to make a return directly in our stores, a return fee of 45 SEK will be charged when returning online orders to our warehouse. The return fee will automatically be deducted from your refund.

If you decide to return something, please ensure it’s in perfect condition. This means it must be clean (no deodorant, perfume or make-up stains), unused, unwashed and with the original tags attached. Please return shoes in their original box. Any items that are returned in a non-sellable condition will not be accepted and will be sent back to you. This excludes faulty items.

MAKE A RETURN TO OUR WAREHOUSE 

Please note that we do no longer include a prepaid return label in your parcel. Instead, we have made it easy to return your order with Bring by downloading a return label below. Follow these simple steps to return your order to our warehouse:
 
1. Pack all items you wish to return securely - our packaging is reusable.
 
2. Please fill out the return form you have received with your order and include it in the parcel.
 
3. Download your return label HERE by filling in your details. You will shortly after receive your return label by email for print.
 
4. Print your return label and attach securely to the parcel. Make sure to cover the old label if the packaging is reused.

5. Drop off the parcel at your nearest Bring parcel shop.
 
Remember to ask for the receipt as this will be your proof of submitting your return. We recommend asking the parcel shop to have the receipt sent to your email or by SMS for you to track your return parcel back to us.


Your part is done! We will contact you once your parcel has been received and again once your refund has been made.
 
If you have made multiple orders and want to return items from them in one parcel; that is completely fine. Pack the items up into one box, but make sure to include the completed return forms from the different orders. If you have lost your return form please contact us at customercare@samsoe.com and we will send you a new one.

Our return address is:
SAMSØE SAMSØE
Naverland 22
2600 Glostrup
Denmark
 

RETURN IN STORE

You are welcome to return your online order in one of our many stores. Please note that items purchased in store can only be returned in our own stores. Follow these easy steps to return your order in store:

1. Find your nearest store, please click here. Please note that returns cannot be made in our concession stores (e.g. in Illum.)

2. Once you’re in one of our stores, please present your order confirmation and the items you wish to return. 

If you don’t have your order confirmation, please contact our Customer Care team here.
 

EXCHANGE

You can always exchange your online order in one of our stores. Use our Store finder to find your nearest store and remember to bring your order confirmation. Should you find that the item you want to exchange to is no longer stock at the store, you can get help in the store to order the item(s) to your home - without extra delivery costs.

If you want to exchange your item(s) by sending it back to us, please return the item(s) for a refund and place a new order.

To make a return to our warehouse, follow the return guide above.
 

DAMAGED ITEMS

Please be aware that items purchased with an external reseller, need to be claimed directly to where they’re purchased.

If the item is purchased in one of our Samsøe Samsøe stores, the item must be claimed in your local Samsøe Samsøe store. 

If you receive a damaged item in your online order, please contact us immediately by writing to us at customercare@samsoe.com. If an item you’ve bought at samsoe.com has a manufacture defect within two years of purchase, please contact us at customercare@samsoe.com.

We want to make your shopping experience as easy as possible, so we offer a flexible returns policy. We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account on samsoe.com, or of future orders being refused.